Shipping Policy

How are shipping costs determined?

Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the item’s origin and the shipping destination. Shipping costs include all packaging, handling, and insurance fees. 
 

When will my order ship and be delivered?

Processing and shipping times vary according to the purchased item, its origin, and the shipping destination. Most orders are processed and shipped within 10 to 14 business days. However, some items may be processed faster, while others might take more time, particularly if they require special packaging or handling. 

When your order ships, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
 

Do I need to sign for my package upon delivery?

Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks and design objects, Salt Gallery packages should not be left unattended.
 

Do you offer expedited or same day delivery?

We are unable to offer rush delivery at this time.
 

How is shipping insurance calculated?

Insurance is automatically included in shipping fees and covers door-to-door handling.
 

What should I do if I receive a damaged item?

All damaged items must be reported to Salt Gallery within 30 days of delivery. To file a damage report, send detailed photographs of the damage to info@saltgallery.net, along with your name, and the item name. Salt Gallery will provide a return shipment label and will work with you to order a replacement or process a refund.

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